The ServiceNow Services Partner Program requires its implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of its partners with its mutual customers to measure success and gather feedback, which they use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents. The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements (Source: ServiceNow).
Since 2010, imaKumo is official integration and training partner of ServiceNow. imaKumo is a pure ServiceNow player and highly specialized. We help our clients with their process optimization, ServiceNow integration and development. We develop personalized applications and provide certified trainings and support. Our demanding customers confirm us in what we do and prove us right with their satisfaction:
„CUSTOMER SATISFACTION RATING:
Implementation Partner Customer Satisfaction Score
9.6 out of 10 from 39 Responses“
imaKumo will be present at our booth at the NowForum in Frankfurt this week (Thursday, the 6th October).
Come and visit or contact us directly for more information.