Case Study – Somfy

Ask, the international Service Desk

ASK is a global IT support available 24/7 in 9 languages (French, English, Spanish, Portuguese, Italian, China, Korean and Japanese), accessible trough Chat, phone, website to all Somfy employees.

With ASK, our employees have one single point of contact to solve their requests with a follow up from the beginning to the end.

It provides also a new helpdesk tool based on ServiceNow which let our users to create their own incident and request with the ability to follow their status.

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