Case Study – The Global Fund

HR Case Management

The GLOBAL FUND decided to turn to imaKumo to implement the ServiceNow solution.

HR had the objective to improve service delivery, provide a consistent knowledge base and identify bottlenecks to gain visibility of overall HR service delivery process. Also to understand the number and type of requests being received over the various channels and set standards for monitoring, documenting the quality, timeliness of responses to queries and remove inefficiencies in processes and discrepancies in responses.

On January 2016, imaKumo had the pleasure of working with The Global Fund to produce a case study webinar regarding HR Case Management and related Knowledge Management on the ServiceNow platform.  To download the case study and watch the related webinar, please fill the form below:

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